This policy explains what personal information Highfield Care collects, why we collect it, how we use and protect it, and the choices you have. We have written it in plain English.
Who we are
Highfield Care provides in-home aged care and support across Noosa and the Sunshine Coast in Queensland, Australia. In this policy, “we”, “us” and “our” mean Highfield Care.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We collect two kinds of information:
- Information you give us — when you fill in the contact form on this website, or contact us by phone or email, we collect your name, phone number, email address and the type of support you are interested in. If you choose to tell us more about your circumstances, we use that only to help arrange care.
- Information collected automatically — when you visit this website, we use Google Analytics 4 and PostHog to collect standard usage information such as the pages you view, an approximate location derived from your IP address, your device and browser type, and how you reached the site. This information does not identify you personally and is used in aggregate.
How we use your information
We use your information to:
- Respond to your enquiry and answer your questions
- Arrange and coordinate in-home care and support services
- Understand how people use our website so we can improve it
- Meet our legal and record-keeping obligations
Cookies and analytics
This website uses cookies set by Google Analytics 4 and PostHog to measure how the site is used. These cookies help us understand which pages are helpful and how people find us. We do not use cookies for advertising, and we do not sell advertising space on this website.
You can control or delete cookies through your browser settings, and you can opt out of Google Analytics across all websites using Google's browser add-on. Blocking cookies does not prevent you from using this website or contacting us.
Who we share information with
We do not sell your personal information. We share it only with service providers who help us operate and deliver care, and only as far as needed. These include our website hosting provider, our analytics provider, and the systems we use to record and manage enquiries.
Where we need to arrange services for you, we may share relevant information with the registered care provider partners who deliver those services. We require anyone who handles your information on our behalf to protect it.
How we protect your information
We take reasonable steps to keep your information secure, including limiting access to staff and partners who need it to do their job, and using reputable providers for hosting and storage. No method of transmission over the internet is completely secure, but we work to protect your information against misuse, loss and unauthorised access.
How long we keep information
We keep your information for as long as we need it for the purposes described in this policy, or as long as we are required to by law. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before we can help.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will update the “last updated” date at the top of this page.
Contact us
If you have any questions about this policy, please get in touch:
- Phone: 07 5228 3612
- Email: hello@highfieldcare.com.au